Shipping Policy

Every Dear Milo product is custom-made to order — embroidered or printed, depending on the piece. Total delivery time = production time + shipping time.

Free shipping

• Worldwide, including the United Kingdom: free on orders of 2 or more items.
• Single-item orders are charged a flat £4.99, wherever they ship.

Delivery estimates

• United Kingdom: 2–7 business days production + 3–5 business days shipping (5–12 total).
• European Union: 2–7 + 5–10 business days (7–17 total).
• United States & Canada: 2–7 + 5–10 business days (7–17 total).
• Rest of world: 2–7 + 10–20 business days (12–27 total).

These are estimates, not guarantees. Carriers can be delayed, especially around peak seasons.

How production works

We work with on-demand fulfilment partners who produce and ship each item to order. When you place an order, we approve the design, production takes 2–7 business days, and then the parcel is dispatched. You'll receive a tracking email when it ships. We don't hold stock ourselves.

UK delivery

Carrier: Royal Mail Tracked 24/48 or DPD, depending on order value. Tracking is sent by email when dispatched.

EU delivery

Carriers: DPD, GLS, La Poste, Deutsche Post, depending on country. We do our best to ship from EU facilities (Latvia, Spain) to avoid customs charges — but we can't guarantee it. Customers are responsible for any VAT or duties charged on receipt.

US & Canada

Carriers: USPS, FedEx, UPS (US); Canada Post (Canada). Most US orders under USD $800 enter duty-free. Canadian orders may be subject to GST/PST/HST.

Rest of world

We ship to most countries our fulfilment partners cover. Customs duties very likely apply — you're responsible for any import taxes or local handling charges. If a parcel is refused because of unpaid duties, re-shipping costs are at your expense.

Tracking your order

You'll get an order confirmation when payment goes through, then a dispatch notification with a tracking link. If you don't see a dispatch email after 10 business days, email [email protected] with your order number.

Lost or delayed parcels

Tracking stuck for 10 business days → contact us, we'll investigate. Confirmed lost or 30 days no resolution → free reship or full refund. See our Refunds & Returns Policy for full details.

Holidays & peak periods

UK bank holidays, Christmas, and peak periods typically add 2–5 business days. We'll post a banner on the Site if delays are unusually severe.

Contact

[email protected] — include your order number.