Shipping Policy
Last updated: 5 May 2026
Every Dear Milo product is custom-embroidered to order. Total delivery time = production time + shipping time.
Free shipping
- United Kingdom: free on orders of 2 or more items.
- Worldwide: free on orders of 4 or more items.
Delivery estimates
- United Kingdom: 2–7 business days production + 3–5 business days shipping (5–12 total).
- European Union: 2–7 + 5–10 business days (7–17 total).
- United States & Canada: 2–7 + 5–10 business days (7–17 total).
- Rest of world: 2–7 + 10–20 business days (12–27 total).
These are estimates, not guarantees. Carriers can be delayed, especially around peak seasons.
How production works
We work with Printful, a global on-demand fulfilment partner. When you place an order, we approve the design, production takes 2–7 business days, and then the parcel is dispatched. You'll receive a tracking email when it leaves Printful. We don't hold stock ourselves.
UK delivery
Carrier: Royal Mail Tracked 24/48 or DPD, depending on order value. Tracking is sent by email when dispatched.
EU delivery
Carriers: DPD, GLS, La Poste, Deutsche Post, depending on country. We do our best to ship from EU facilities (Latvia, Spain) to avoid customs charges — but we can't guarantee it. Customers are responsible for any VAT or duties charged on receipt.
US & Canada
Carriers: USPS, FedEx, UPS (US); Canada Post (Canada). Most US orders under USD $800 enter duty-free. Canadian orders may be subject to GST/PST/HST.
Rest of world
We ship to most countries Printful covers. Customs duties very likely apply — you're responsible for any import taxes or local handling charges. If a parcel is refused because of unpaid duties, re-shipping costs are at your expense.
Tracking your order
You'll get an order confirmation when payment goes through, then a dispatch notification with a tracking link. If you don't see a dispatch email after 10 business days, email support.dearmilo@gmail.com with your order number.
Lost or delayed parcels
Tracking stuck for 10 business days → contact us, we'll investigate. Confirmed lost or 30 days no resolution → free reship or full refund. See our Refunds & Returns Policy for full details.
Holidays & peak periods
UK bank holidays, Christmas, and peak periods typically add 2–5 business days. We'll post a banner on the Site if delays are unusually severe.
Contact
support.dearmilo@gmail.com — include your order number.